Contact Centre Consultant

Req ID: 12321

Discovery

Key Outputs Please note: This position is for talent pool until there is positions available . Dealing with multiple telephonic queries from Discovery member, brokers and franchises. Dealing with all queries through to resolution. Logging of all queries Keeping clients up to date with their queries Ensuring excellent quality service to all members Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries/correspondence and reporting on it on a weekly basis Routing all enquiries to correct departments Working on Discovery System
Job Description To take calls and assist all Discovery clients with queries and provide query resolutions. Dealing with multiple telephonic queries from Discovery member, brokers and franchises. Dealing with all queries through to resolution. Logging of all queries Keeping clients up to date with their queries Ensuring excellent quality service to all members Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries/correspondence and reporting on it on a weekly basis Routing all enquiries to correct departments Working on Discovery Systems
Key Purpose To take calls and assist all Discovery clients with queries and provide query resolutions.
Personal Attributes and Skills Passion for service • Self driven development and growth • Emotional maturity • Verbal and written communication • Resilience • Judgment • Innovation and optimism • Planning and organizing • Problem solving
Qualifications & Experience Essential Completed Matric with Mathematics or Accounting 6 Months customer service experience

[Not translated in selected language]EMPLOYMENT EQUITY

 

 

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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